Class action lawsuit against StubHub for World Cup tickets filed in B.C. court Breaking News: Vancouver Man Files Class Action Lawsuit Against StubHub Over Undelivered World Cup Tickets A shocking case of deception and betrayal has emerged, as a Vancouver man has taken on ticketing giant StubHub in a proposed national class action lawsuit. The lawsuit, announced by Westpoint Law Group on July 17, alleges that StubHub failed to deliver World Cup tickets to the plaintiff, Mark Gallagher, despite his purchase of the tickets for thousands of dollars. The Purchased Tickets and Subsequent Disappointment On March 7, 2026, Gallagher purchased two sets of tickets to the June 18 Canada vs. Qatar match in Vancouver, with prices totaling $11,407.11 and $2,011.28, including fees. He also bought two tickets to the June 24 Canada vs. Switzerland match for $5,765.15, with a fee of $1,240.36. However, none of the purchase confirmations included exact seat numbers, and Gallagher was left in the dark about the status of his tickets. StubHub’s Inadequate Response and Broken Promises Gallagher was initially notified that the tickets were ready for delivery, but when he followed the instructions, he was unable to obtain them. Repeated attempts to contact StubHub’s helpline resulted in a string of broken promises, with staff claiming that his file had been “escalated” and that the tickets would be available the next day. Despite staying online until 4 a.m. on the day of the Qatar match, Gallagher never received his tickets, and StubHub ultimately admitted that they did not have the tickets as promised. The Lawsuit and Allegations Against StubHub The lawsuit claims that StubHub implemented a scheme to sell event tickets that they either knew did not exist or were acquired in breach of laws. It also alleges that StubHub provided a guarantee that they knew would not be honored and advertised tickets for sale that they knew or ought to have known were acquired through software designed to circumvent equitable ticket buying processes. The lawsuit seeks a declaration that StubHub has contravened the Business Practices and Consumer Protection Act and the Ticket Sales Act, as well as monetary damages and restitution for class members. StubHub’s ‘FanProtect Guarantee’ Under Scrutiny The lawsuit highlights the discrepancy between StubHub’s ‘FanProtect Guarantee’, which promises consumers that they will receive their tickets in time for the event or that their tickets will be valid for entry, and the company’s actual practices. Despite the assurances, StubHub regularly declines to honor the guarantee, leaving customers like Gallagher without the tickets they paid for. Class Action Members and Potential Relief The proposed class action includes individuals who purchased resale tickets for events held in British Columbia, Alberta, Saskatchewan, Quebec, or Ontario and whose tickets never materialized or were provided with different tickets than the ones purchased since March 31, 2025. Gallagher is seeking general and special damages, among other relief, and the lawsuit was filed in B.C. Supreme Court in Vancouver on July 15. StubHub has yet to respond to the allegations, which have not been proven in court. Source: WorldNewsAPI | Read original
